Suggestion box

Gary Larsen - The Far Side

Since September, I have been undertaking the Identity Card Experience, and I still don’t have one. Well, I do, but it expired last July and when I started the Experience, the nice man at the typing centre punched a hole through the chip and rendered the old card useless.

In order to prevent anyone from falling through the cracks and not getting an ID card, the current procedure is to apply for the card before obtaining a Residence Visa. In fact, Residence cannot be confirmed until proof is supplied that the resident has applied for an ID card. The ID card application is automatically rejected because there’s no residence visa on file. Then, once the visa is in the passport, the applicant goes back to the same typing centre where the original application was made, a scanned copy of the visa is put on file, and the ID card arrives within two weeks.

Based on my experience, I have a couple of suggestions that might make this simple process even more of a pleasure:-

If there is a problem with the application, such as the passport and visa serial numbers held by the Identity Authority not matching those held by the Immigration Department, the applicant should be contacted and advised. It is not helpful simply to tell the applicant that his card will be delivered within two weeks, and then to repeat this lie for three months.

The Identity Authority should ensure that if the applicant is told that someone will speak to him by telephone within a week, then that phone call should be made. Cancelling the entire application two days later “for not performing the required modification within the communicated deadline” is not the way to ensure customer satisfaction. Particularly when no required modification nor deadline were communicated.

One of the reasons why it takes five hours of waiting at the Identity Authority office to learn that the problem lies with the Immigration Department is that up to thirteen of the sixteen available desks are unoccupied. Employees working at the occupied desks should serve customers and not stare vacuously into space, nor fiddle with their bottles of antiseptic hand lotion for ten minutes between each customer.

Someone at the Immigration Department has to type the new passport and visa details into a computer in order to produce the printed sticker that goes into the applicant’s passport. It would be helpful, then, that these records are proliferated across the Immigration Department and Identity Authority’s computers so that out-of-date information doesn’t frustrate the ID card application process.

There is little point in the Immigration Department opening at 0700 if the computers don’t come on line until 0800. The servers are presumably working continuously to process people entering and leaving the country at any time, and it isn’t really rocket surgery to provide Immigration officials access to the database whenever they’re at work serving customers. Whoever pays the Immigration Department salaries would surely appreciate not paying for an hour of non-productive time every day for every employee.

Is it really necessary for updates of Immigration records to be undertaken not at the Immigration Department but at a separate office in the central Post Office?

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Stalwart fellow

An Alvis Stalwart. Not a Fiat 500

According to reports on the British telly, 2012 was the wettest year since 2000, and that was the wettest since records began. Beloved Wife and Goat arrived in a damp but mild Blighty just before Christmas, and headed from the Heathrow terminal by fun-bus to collect the extremely Budget rental car. And the rain started.

The Goat has picked the cheapest available car from a rental firm that he’d actually heard of, and ended up with a Peugeot 107 (which is identical to a Citroën C1 apparently), a minuscule five door hatchback suitable for five adults and their luggage. Human adults, each carrying more than an iPad? Probably not. They wuz havin’ a giraffe, innit? As it turned out, neither Budget nor Avis could find a Peugeot 107, having left it behind a waste paper basket, and thus offered a free upgrade to a Fiat Cinquecento. Joy: only three doors, but a tarmac-rippling 1200cc powerhouse instead of a mere 1000cc from Peugeot-Citroën.

The Goat flattened the rear seats and shoehorned both suitcases into the back of the Fiat, and then set off with Beloved Wife and her new GPS (Clarissa II) attached by suction cup to the windscreen. New Clarissa had some interesting ideas. Instead of the most obvious route from Heathrow to Plymouth, which is along the M4 to Bristol and then M5 to Exeter and A38 to Plymouth, Clarissa decided that the A303 was cheaper, shorter, and would burn less fuel. The Goat was too tired to argue, and so the A303 it was.

In the dark and in the rain, the bendy comedy roads were a rude awakening for a Goat who’s not driven in the UK for nearly two years. But he reminded himself that these were the conditions on every driving lesson he ever took, way back when dinosaurs roamed the Earth.

Somewhere between Yeovil and Taunton, the increasingly-erratic Clarissa decided that a jolly around some tiny country lanes was in order. They got smaller and damper until one lane involved a rather deep puddle. The Goat figured that as the grass verges were visible, the puddle could be forded. Onward! More narrow bendy roads, no other traffic, no signs of civilisation. No, wait, a village (Ottery St Catchpole, or something) with a church and pub, and then more lanes and another puddle. This time, the Goat had seen red tail lights ahead, and he figured that a main road must surely be near. The puddle got deeper and deeper. It was time for bottom gear and slipping the clutch. Beloved Wife held her breath. The only sound for hundreds of metres was the bubbling of a submerged exhaust, a revving Fiat engine, and mumbling that “If I have to get out and push, I’m gonna divorce him.”

A nearby upturned wheelie bin indicated probably 15 inches of water, and the rest was creeping through the door seals and soaking the carpets. Clarissa declared that a right turn was in order at a T junction, but as this was in the direction of a river, the Goat turned left in the hope of finding higher, and more to the point, drier, ground. Beloved Wife breathed again as the Fiat shook itself dry and drove past the back of a “Flood. Road Closed” sign.

The Fiat 500 Stalwart performed faultlessly before, during, and after this incident. Fifteen inches (which is 381mm in Centigrade) is well beyond the design parameters and the warranty, one suspects. A filthy tide-mark halfway up the doors was soon washed away by the rain, but the leaves and twigs remained stuck in the car’s teeth for the whole holiday.

Foul weather continued. The national news carried stories and video showing that the main West Coast rail line had been washed away in Devon (again), and a landside near Swindon had effectively killed all rail services between London and the South West and Wales. The Goat’s decision made months previously to rent a car rather than rely on public transport had been vindicated.

A quick shout-out to Tiger Treats of Looe, a traditional sweet shop recently purchased by some of the Goat’s very old friends. This was part of some pre-Christmas tourism, that also included the magnificent Burne-Jones (yes, that Burne-Jones, and constructed by William Morris both associated with the PRB) window in St Germans church. Tiger Treats specialises in liquorice, and the Goat insisted that they be cleaned out of Spogs, that are otherwise inexplicably Not Coming In Dubai.

St Germans church. The Burne-Jones window

Following Christmas presents chez Nanny Goat, everyone trooped over to the Goat’s sister and family for dinner, which was predictably huge, unsurprisingly excellent, and was followed by the inevitable tryptophan coma.

A brilliant plan to drive up to Dartmoor for a brisk Boxing Day walk was thwarted by the unutterably foul weather. There were crazies running a lap (or more, who knows?) of the road around a full to overflowing Burrator Reservoir. Beloved Wife wanted warmth and dryness. This was first provided by Fiat, and then by the local cinema. On the subject of cinema, the Goat drove over Sheepstor, which is where some scenes from War Horse were filmed. Beloved Wife was not too fed up of water to see Life of Pi, a film involving a tiger and the entire Pacific ocean.

Burrator Reservoir, full to overflowing

Beloved Wife and Goat took the Goat’s youngest nephew to see The Hobbit the following day, before leaving to see various of the Goat’s other old friends. Thank you for your hospitality, everyone. At random, the Goat took Beloved Wife to Winchester to see the oldest pub in England (since 1030AD, allegedly) and the even older cathedral. And they also seized a brief respite from rain to visit Portchester Castle (since about 200AD)

Portchester Castle

The nave of Winchester Cathedral.
Given that it was Sunday and all the wards and protections would surely be in place, the Goat still managed to get in. He's Lawful Good after all.

Eventually, early in 2013, the rain stopped for a couple of days. The Goat returned the rental car to Avis, who made no remarks concerning compost in the grille, and purchased Oyster cards to use on London’s public transport. Beloved Wife’s treat would be a London visit, including going to see the excellent show Wicked. And more Pre-Raphaelite art at the Tate, as it turned out. A bonus was a saunter along the banks of the Thames and Lambeth Palace; the walk from Green Park to Victoria turned out to be longer than expected, even if views of Buckingham Palace are better from ground level than from the Victoria Line.

Lambeth Bridge. Lovely weather for DUKWs

One thing that was surprising was how mild the weather was. Most of the population was in winter coats; the Goat and Beloved Wife found sweaters more than adequate to keep warm. How can this be, given the thinning of the blood and intolerance of cool weather that years in the Gulf are supposed to produce?

And Clarissa? Clarissa has been reset to devise either the "Fastest Route" or "Shortest Route", and none of this "Route that drowns fewest polar bears" nonsense.

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Bill Stickers is guilty

Unfortunately, it seems that Dubai is one place where the Goat's particular incarnation of Mr William Stickers is not going to be prosecuted.

Not a day goes past without unsolicited crap being hung on the gate of the Crumbling Villa. The cast alimininium curlicues all over the outside of the gate seem to encourage the practice. The Goat isn't particularly interested in the new pizza joint, nursery school, hair salon or dental clinic; he has little use for a borehole in the garden (which is apparently illegal anyway), and always gets his cooking gas from the same outfit. So it's futile hanging the garbage on the garage.

One thing is certain. The Goat always removes the paperwork and stacks it unread on the footway for collection. If that constitutes littering, then address the cause and not the effect. If you prevent everyone from plastering the Crumbling Villa with junk, the Goat won't dump it in the street. Simples.

Just lately, things have got worse. Cars parked outside get additional copies of the same handbills stuffed in the door handles and under the windscreen wipers. These blow off eventually, but the Goat will certainly not read them, nor avail himself of the product or service advertised. The purveyors of cooking gas and of satellite TV rather unfortunately have self-adhesive stickers that get plastered by the elusive Mr Stickers all over the Goat's electricity meter cabinet. They get removed and dumped.

The Goat made the mistake of leaving the gate open the other day. He found yet more junk, left all over his parked motorbike and even shoved under the BACK door of the Crumbling Villa.

He's tried complaining. The Municipality seems to do nothing, and calling the number advertised on the junk results in somewhere between: "The manager isn't available, and will return your call" (which he doesn't, of course), to "Neanderthal grunt."

On the rare occasions when the Goat catches Bill Stickers in flagrante lectaro, on the footway on his motorbike, and asks him to refrain from littering, the relief is extremely short-lived. About ten minutes. Then it's back to paper and plastic waste being stuck to the wall, attached to the car, shoved in the gate, hurled over the wall into the front yard, and even hand-delivered under the Crumbling Villa's door.

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Wet winter weekend

Umbrellas

The rain, it raineth every day
Upon the just and unjust fella;
But mostly on the just, because
The unjust has the just's umbrella.

Beloved Wife and Goat headed off to Istanbul for the UAE National Day long weekend. Despite dire warnings from the Authorities that over-decorating cars and engaging in impromptu parades would be regarded with a very dim view, it was generally considered over at the Crumbling Villa that simply avoiding the mayhem was a more acceptable option.

The Goat hopes that everyone enjoyed the UAE's 41st birthday celebrations.

The wonderful thing that is the internet revealed that going away for the weekend was also an excellent choice for anyone who didn't fancy experiencing torrential downpours and the flooding that followed. Facebook was briefly full of photo stories of blocked drains, flooded houses, surfing in the streets. Yes, really: there was a video of a Toyota Land Cruiser driving down the road with someone water-skiing on a surfboard behind. The Crumbling Villa remains mercifully waterproof, except for one small area in the bathroom that the landlord has failed to fix for over two years and counting.

Not that escaping to Istanbul involved an escape from wet weather. It always rains in Istanbul when the Goat visits. At least because wet weather is more common in Turkey, the infrastructure is better able to cope with a deluge than the UAE where rain is regular but very rare.

The Goat took his waterproof motorbike jacket and a flat cap, and spendthrift Beloved Wife lashed out around Dh5 on an umbrella. Most of the walking was timed to miss the showers, and when it rained, there were indoor things to do.

It does seem bizarre to think that one sunny morning, for the rain wasn't constant, Goat and Beloved Wife hid in the Cistern, an underground water tank with no sunlight and constant drips from the vaulted roof. The "No Big Cameras or Tripods Without Paying an Additional Fee" was not enforced, and the Goat's gorilla pod was great for wrapping around handrails during long-exposure shots.

Cistern

Over at Hagia Sofiya, once a church, then a mosque, now a museum, tripods were absolutely forbidden, and had to be surrendered to Security. This is when a very steady hand, VR (vibration reduction) lenses, and ISO Auto comes in very useful. It's the first time the Goat has been in Hagia Sofiya and it's not been full of scaffolding.

The nave of Hagia Sofiya: Part church, part mosque, part museum

Beloved Wife wanted to see the mosaics at Chora museum, which turned out to be a long taxi ride away. As usual, mosaic details were stunning. Curiously, the taxi ride back was a lot shorter. Other public transport, the trams, were cheap and easy to use, and obviously very crowded because of the wet weather.

Madonna and Child, Chora Museum

Istanbul's Grand Bazaar and Egyptian Bazaar were both open, and extremely crowded owing to the wet weather. Beloved Wife engaged in Christmas shopping, and also compared rug prices with what had been quoted elsewhere. One of her colleagues has worked as a rugmonger in Istanbul, and that was the shop that offered the best value by an order of magnitude. Guess what the Crumbling Villa household got for Christmas.

Meershaum pipes in the Egyptian Bazaar

Lights for sale in the Grand Bazaar

Carpet detail

Apart from spices, rugs, genuine fake designer handbags, and coloured lamps, Istanbul is famous for meerschaum pipes. But the Goat could't find one anywhere where the face on the front had a beard and horns. Plenty of stunning dragons, grizzled old men, buffalo and horses, and even a unicorn for the pipe smoker who's very secure in his sexuality. But no goats, at least, not in Istanbul.

Neither hide nor hair in Istanbul

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Wheelie becoming a problem

The pile that is "Too Difficult"

Something that has – literally – been getting up the Goat’s nose of late is the lamentable state of local refuse collection. The wheelie bin on the corner of Crumbling Villa Crescent has until recently been regularly emptied by the Municipality. But the bin on the corner has become broken; someone has even gone to the effort of wiring it shut. Sadly, the local residents do not go to the effort of taking their domestic trash to one of the other bins. It is much easier simply to pile the trash up against the empty - but sealed shut - wheelie bin on the corner. Apparently the bin is all distorted and won’t fit on the machinery that empties it into the back of the truck, and that is why it’s been sealed shut.

The Goat telephoned the Municipality. It seemed odd that a Public Cleanliness Foreman of the Waste Management Department found it necessary to make an appointment to meet the Goat to have the problem pointed out to him in Small Words and Big Letters.

The foreman advised that the bin in question was privately owned and nothing to do with the Municipality. This is a bin on a public street, not within a private compound. It does have ‘V-49 A-E’ spray-painted on the side, and Villas 49a to 49e are indeed just over the road. However, unless the Crumbling Villa’s landlord also owns Villas 49a to 49e, it’s not the Goat’s landlord’s responsibility or problem. Nevertheless, the Environmental Health foreman insisted on obtaining contact details for the Goat’s landlord.

The Goat argued that vermin attracted by miasmic piles of festering refuse was surely an Environmental Health issue, and it mattered not one jot who owned the broken bin. This got the response that the Municipality would lean on the landlord and a new wheelie bin would be procured. The Goat should call the Municipality in a few days if this didn’t happen.

It will come as no surprise to the reader to learn that the Goat is disappointed to see that the broken wheelie bin and its attendant odious festering pile of mephitic trash remains on the corner of Crumbling Villa Crescent a month after making the complaint.

Meanwhile, attempts to call Environmental Health now go unanswered. Welcome to the “Too Difficult” pile. The Goat rather hopes that this particular health hazard gets dealt with before the summer...

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Sound the alarm

“My husband tried to use the fire hose but there was no water. Not even one drop came from it…It is just there for decoration.”

So said one of the residents of Tamweel Tower in Jumeira Lake Towers, as reported in 7DAYS.

It’s a miracle then that no-one died or was injured in the fire early on 18^th November. Over six hundred residents, but according to news reports everyone got out safely.

Questions will inevitably be asked about how a building made of steel, concrete and glass managed to burn so comprehensively. One resident cited the cladding, which “…is cheap fibreglass and it just erupts into flames…”

Well done to the ‘amazing’ Dubai Civil Defence for dealing with the fire and then helping to search the building for people and recoverable belongings.  

It’s incidents such as this that make me realise how fortunate I’ve been when living in various apartments. My first place was in a 12-storey block on Al Wahda Street in Sharjah. I noticed that the fire extinguishers on my floor and elsewhere had pressure gauges pointing at ‘Empty’, and I expressed my concerns regularly to the building management on the Mezzanine floor of the same building. Nothing was done. I went and complained to Sharjah Civil Defence (which is the Fire Brigade) but was told it was the building owner’s responsibility. I also complained that the fire escape stairways were completely blocked at ground level by old mattresses and moribund bicycles. Again, nothing was done. I moved out.

The next place, Grumpy Goat Tower in Sharjah was much newer and much better appointed in the Department of Fire and Life Safety, with smoke detectors on each landing, sprinkler systems and a fire alarm. Not that the alarm was ever tested in the three years I was there, but at least the hose reels and fire extinguishers had stickers showing that they’d been signed off as operational. Here, the problem was limited to blocked fire escapes. There seems to be a habit of parking supermarket trolleys, stepladders, bicycles at the bottom of the stairs. This might be OK from day to day, but what if everyone in the building comes piling down the stairs in the dark following a fire alarm at 2am? People will die in the crush.

My place in Doha was extremely well appointed with smoke alarms in every kitchen, a sprinkler system that extended into every apartment as well as the common areas and under-building parking, and even a fire main. I guess that the Qatar authorities mandated comprehensive fire protection in all new builds.

What about fire alarms? I used to work in a building where the alarm was tested for a few seconds every Thursday at precisely 10am. If the bells rang at any other time, or if the 10am bell didn’t shut up after a few seconds, it was to be treated as a full evacuation. The firm even had appointed fire marshals whose job was to drag people from their computers (“Leave me alone; it’s only a drill”) and force them down the fire escape.

What should we do, in the aftermath of the Tamweel Tower fire? Get a smoke alarm. Check that fire hoses and fire extinguishers are signed off as in date. Insist on regular fire alarm tests. Consider a fire safe for the really valuable documents such as passports and certificates.

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Fly me to the moon

Someone suggested that if I wished to move away from Project Management, and all the financial crystal-ball-gazing that that entails, perhaps I should divert my energies in the direction of a more technical and less managerial role. I can already drive AutoCAD, and I'm also a dab-hand at Excel and PowerPoint. I even taught myself how to use MicroDrainage and SYNCHRO. Perhaps I could learn Civil 3D?

Some of these might be a bit of a mystery to anyone who lives beyond the borders of Civil Engineering, but shall I say that they're technical software packages.

I have a copy of AutoCAD 14 on my little laptop. This is a very old version of the program, and was probably the release used by Noah in the preliminary designs of his ark. Newer versions of AutoCAD and the increasingly popular Civil 3D won't run on my little laptop, a device that has enormous difficulty with Photoshop Elephants (version 2 - how quaint!) because the disk drive is nearly full and the machine is approaching a decade old.

I checked online for Civil 3D and AutoCAD, and was very alarmed at the cost, and also the rather demanding specification of a machine that would run them. Further alarm, then, when I saw how much a suitable computer would cost.

At this point, I had an epiphany: AirMiles.

I've been slavishly presenting my AirMiles card at every possible transaction for many years. In fact, because I started with AirMiles Qatar, it must be over ten years, and those miles have piled up. Beloved Wife has been contributing to the same account, and by using credit cards for everything except petrol, I had managed to amass approaching a million of the things. AirMiles wrote to say that in 2013 there would be a session of "Use 'em or Lose 'em" so there was now some pressure to buy something expensive.

Such as a new computer. The eMax shop does direct exchange of AirMiles. I was expecting to have to apply for vouchers, await their eventual arrival by mail, and then go into the shop to be told that there were terms, conditions, restrictions, and all that other stuff in the small print.

I was really over the moon to learn that eMax exchanges AirMiles for toys at the face value of 14000 miles to AED100, which is the same rate as for gift vouchers.

So it was extremely gratifying to come away from eMax last evening with boxes containing a new and powerful laptop and a second monitor, all for an outlay of less than AED50. And I even have enough AirMiles left over for a bean-grinding espresso machine (but I don't actually want one of those because I'm a fan of the moka pot). Hilariously, no-one in the shop really seemed to believe that I wanted a home computer for work-type stuff; they all seemed to think I want it to play Gears of War or Skyrim. Hey, I don't even play Solitaire or Minesweeper. Honest.

The delight fell over once I got home, when I discovered that AutoCAD 14 won't run on a Windows 7 64-bit system. At least Photoshop does. And I fortuitously remembered that my Office 2010 had one remaining licence, so I'm up and running with a full version of Office too. Apparently AutoDesk doesn't support their software running under the all-singing, all-dancing Windows 8, so I think I'll stay away from Microsoft's latest operating system pro tempore.

Now, Civil 3D and AutoCAD 2012 remain an expensive proposition. I wonder if the nice people at AutoDesk would let me have them on the extremely cheap? It is only for training and non-commercial use. I have a demo version, but that's only good for a month.

The plan, then, is to devote time at home with a powerful computer and a big book of "AutoCAD and Civil 3D For Dummies" until I'm an expert. I may be some time.

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