“And of course, insurance is extra. Additional drivers are
extra. Satellite radio is extra. GPS is extra. If you don’t pay for fuel in
advance and you bring it back less than brim full, we’ll charge you the GDP of
Latvia to gas it up. And all quoted prices are plus tax, so that we appear 6%
less villainous.”
Such are the delights of car rental in the United States, where most domestic
customers have their own motor insurance that covers rental cars when they’re
away from home.
Way back, I used to trot along to Hertz in Dubai to book and
pay for car rental up front, in advance, and in full. Then, arriving at Hertz
at Washington Dulles airport, I was handed a car and everything was paid for.
Sadly, this arrangement has now gone away. When I tried recently, Hertz in
Dubai could only book a car; I’d have to pay when I picked it up, and I
wouldn’t be told how much the insurance would cost until I got there.
Result? Not fancying spending any time over a barrel,
Beloved Wife got on line and booked and paid for everything, including a second
driver and fully comprehensive insurance.
At Hertz at Dulles, the first thing we learned is that
ticking the ‘Additional Driver’ box didn’t add His Goatness to the insurance,
and to do so would be an additional $91 for the week. Plus tax. Secondly, the
motor insurance paid for covered only the vehicle, and would we like additional
cover at a mere $12 per day, plus tax? Nope. Would we like to pay for a full
tank of ‘energy’ at below pump price and return the car empty? Yes, we’ll have
that, and we’ll bring the car back on the last traces of hydrocarbon fumes.
Finally, because Beloved Wife had picked a sub-compact car,
because it was cheapest, would we like to upgrade to something more sensible
than a Fiat Cinquecento for two grown adults and their luggage?
“But a more realistic car is a mere $10 a day extra. Plus
tax.”
“Fiat 500, please. No additional costs, thank you. We’ll be just fine. We’ll
drop the back seat to get our luggage in.”
Ms Hertz finally relented, and told us to collect our car
from Bay #1. The car turned out not to be a Cinquecento, nor a Yaris, but a
Chevrolet Sonic. This vehicle is still technically a sub-compact, and compared
to a Toyota Tundra it’s minuscule, but the Sonic has an enormous boot and four
doors, along with satellite radio and a cruise control, all of which are
optional extras at additional cost at the Hertz desk. And we had our own GPS
too, saving a further $5 a day. Plus tax.
Here, then, is the Bait and Switch: offer a ludicrously tiny
car, then attempt to get the customer to pay to upgrade it. As they didn’t have
any Cinquecentos, Hertz had to upgrade us for nuppence.
Incidentally, after we returned the car, coasting down the
ramp on the last teaspoon of fuel, a fellow customer shared his experience with
us. He was offered a bigger car because of his luggage, and only later
discovered the additional cost.
]}:-{>