Monday, October 06, 2014

What a senseless waste of human life

Welcome once again to the Monty Python sketch in which the customer fails to find the thing he's trying to buy. This time it's rear shock absorbers for Beloved Wife's Volkswagen Eos.

The car went into a workshop to have its front suspension repaired and emerged with horrible clonking coming from the rear end. This, it turns out, is because the rear shock absorbers became unaccountably broken while the car was up on the ramp. As VW shocks are Not Coming in Dubai and the VW dealer never answers any of his phone numbers, this morning I tried BMW Street in Sharjah.

I went into a shop advertising VW spare parts: "The salesman is not here."

I tried another shop advertising VW spare parts: "We don't sell Volkswagen.

And a third, in which the 'assistant' pointed vaguely at the corner of his shop. I gazed quizzically at the AC Delco air filters, then to be told that he was in fact pointing at the first shop.

And so on. Eventually, after many more failures in Customer Service: "Do you sell VW parts?"

"Of course, sir."

"Do you have parts for VW Eos?"

"Naturally, sir. It's a VW spare parts shop, sir."

"Do you have shock absorbers?"

"Indeed we do, sir."

"Excellent. Two rear shock absorbers for a VW Eos please."

"We don't have."




Grumpy Goat said...

It's mail order and Shop 'n' Ship again. So much for trying to support the local market.

Kevin Marshall said...
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