Monday, August 04, 2008


My pocket digital camera went on the blink last weekend. On the eve of a dive trip I was very cross and annoyed to discover that the display of my ancient Sony Cyber-Shot DSC-T1 had suddenly ceased to be sensible, and instead resembled a very bad acid trip. So I'm told, m'lud. Removing and refixing the battery and memory card had no effect. Neither did poking the 'Reset' button with a small object such as a paper clip. Curiously, the 'Adjust time and date' screen was not similarly afflicted.

So it must be the image sensor then, the CCD, I thought. Bummer, that'll be expensive, if spares are available at all. Maybe I'll have to buy a new camera, which will doubtless be better in all respects than a four-year-old DSC-T1. And I'll also need a new underwater housing. Buggrit, more expense. I felt all hard done by. It wasn't as if I'd abused the machine. If I'd clumsily dropped it in the bath I'd have c'ested la vie and eventually gone out and bought a new one.

I spent Thursday on a camera-less dive, and then on Friday morning I whiled away a couple of hours surfing the Interweb, trying to find out what was wrong with my camera. Until at last I found a couple of forums that referred to a Known Fault with the DSC-T1. Apparently the CCD goes wrong on occasion, especially in a hot and/or humid environment (such as a Dubai summer, perchance?), and Sony will effect a warranty repair no matter how old the camera is. Oh Happy Day!

Ah, but would I get such a warranty service in Dubai? Figuring that the only chance I had would be at the Jumbo Electronics main shop in Bur Dubai, I headed into town, only to discover a building site where the car park used to be, and a 'Closed until 4pm' sign on Jumbo's door. So it was off to the Mall of the Emirates. At least there, a car park is known to exist and the shop would be open.

The Sony rep was intrigued when I produced my old T1. Intrigued, in the way that the expert on Antiques Roadshow is intrigued when someone produces a Tudor candlestick. "What's wrong with this?" I asked her without firing up the camera.

"The CCD has gone wrong and the images are all wobbly," she replied without batting an eyelid, "But Sony will fix it under warranty."

So I dropped the camera off, having been told it'd take at least ten days, possibly more if spare parts weren't in stock. (For a four-year-old, obsolete piece of electronica? Yeah, right. I won't be holding my breath...)

Imagine my surprise and delight when, on Monday afternoon, I got a phone call from Jumbo. "Your camera is fixed, Mr Goat, and is ready for you to collect."

That's a turnaround time of 72 hours. I am well impressed. Full marks to Sony and to Jumbo Electronics.



Mme Cyn said...

And huzzah that you don't need a new underwater housing, strobe, huge memory stick, etc. etc., since I already bought your birthday present!

Mars said...

yep. gotta love jumbo.

Keefieboy said...

Astonishing! I was expecting another 'not coming in Dubai' story.

Mme Cyn said...

Keefie-- And clearly when it DOES "come in Dubai", it's such a rare occurrence that it deserves a blog entry!

We took my VHS-to-DVD recorder/player to Sharaf DG to have it fixed a couple of months back-- and wonder of wonders, it now works!

This place can astonish you.

Jayne said...

Good on Jumbo. It really makes a welcome change to read of good customer service. 'Tis a rare thing!


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